Current Job Openings
Title: Office Coordinator
Part Time: up to 30 hours a week, 12-6 pm M-F, some flexibility on hours
Responsibilities
1.Answer phone, check voice and text messages, return calls
2.Maintain email communication with clients and staff
3.Prescreen for potential clients’ specific concerns, schedule, and funding source. Assign to counselors accordingly. Use phone etiquette to build rapport with potential clients. Listen patiently, clearly communicate how we can help.
4.Schedule appointments during each therapist’s preferred hours. Direct clients on how to find office, what to bring and expect. Communicate with therapists about scheduled appointments.
5.Pre-check insurance for eligibility and copays, communicate this information to clients. Ensure clients provide a credit card to secure their session time.
6.Take and enter demographic information, ensure clients have access to intake forms prior to first session, monitor client portal for intake completion prior to appointment
7.Maintain confidentiality of client records at all times
8.Enter administrative notes on all client-specific work
9.Send birthday wishes to current and former clients
10.Work to improve appointment attendance through communication with clients, and decrease no-shows and cancellation rate
Experience required:
Ability to work independently from a remote location, flexibillity to work in the office when needed
Proficiency with email, internet, text, voice mail, Microsoft Office applications
Ability to communicate respectfully and patiently on the phone and in writing to ensure rapport building from first contact
Excellent customer service and organizational skills
Preferred:
Experience with electronic medical records and insurance billing
Prior work managing daily operations in an office
Bachelor's degree and interest in the mental health field
Part Time: up to 30 hours a week, 12-6 pm M-F, some flexibility on hours
Responsibilities
1.Answer phone, check voice and text messages, return calls
2.Maintain email communication with clients and staff
3.Prescreen for potential clients’ specific concerns, schedule, and funding source. Assign to counselors accordingly. Use phone etiquette to build rapport with potential clients. Listen patiently, clearly communicate how we can help.
4.Schedule appointments during each therapist’s preferred hours. Direct clients on how to find office, what to bring and expect. Communicate with therapists about scheduled appointments.
5.Pre-check insurance for eligibility and copays, communicate this information to clients. Ensure clients provide a credit card to secure their session time.
6.Take and enter demographic information, ensure clients have access to intake forms prior to first session, monitor client portal for intake completion prior to appointment
7.Maintain confidentiality of client records at all times
8.Enter administrative notes on all client-specific work
9.Send birthday wishes to current and former clients
10.Work to improve appointment attendance through communication with clients, and decrease no-shows and cancellation rate
Experience required:
Ability to work independently from a remote location, flexibillity to work in the office when needed
Proficiency with email, internet, text, voice mail, Microsoft Office applications
Ability to communicate respectfully and patiently on the phone and in writing to ensure rapport building from first contact
Excellent customer service and organizational skills
Preferred:
Experience with electronic medical records and insurance billing
Prior work managing daily operations in an office
Bachelor's degree and interest in the mental health field
Send your resume and cover letter to kambria@wecanflourish.com.